Your Journey to Better Vision

A predictable, supported pathway from your first question to long term clarity.

We make the process of complex lens fitting transparent and stress free.

The Roadmap

Flowchart illustrating eye care process: enquiry and booking, assessment, custom plan, fitting and training, ongoing care with icons representing each step.
Flowchart of eye care process including enquiry and booking, assessment, custom plan, fitting and training, and ongoing care.

Assessment and discovery

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The Initial Enquiry

You do not need a referral to see us. Whether you book online or call, we will ask a few key questions to allocate the right appointment time.

The Comprehensive Consult

We don’t rush. We review your history, symptoms, and previous lens experiences. We perform a general eye health check and use advanced corneal topography to map your eye shape.

  • Note: Please bring any previous topography maps or referral letters if you have them.

Your personalised custom Plan

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Once we have a clear picture of your eyes, we discuss the best solutions.

  • For Keratoconus and other irregular corneas: We explain why customised specialty lenses may offer better stability than standard glasses.

  • For Myopia Control: We outline different myopia control options based on your child's age and lifestyle.

Fitting and training

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We encourage an open dialogue. We will provide a transparent quote and explanation of the fitting package before we proceed.

Trial & Design

We often use diagnostic lenses to assess the fit on your eye dynamically prior to arriving at final design. This guides the design of your custom lenses.

Dispensing & Teaching

When your custom lenses arrive, we verify the vision and fit. Crucially, we dedicate time to teach you. You will practice insertion, removal, and hygiene until you feel confident handling your lenses at home.

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Refining the Fit

A custom lens is a precision device, it often requires fine-tuning.

Early Follow-ups (1 week – 1 month)

We check your vision and how the lens interacts with your eye after hours of wear. Minor adjustments to the fit or prescription are common and included in your package.

Your Feedback

Comfort is key. We want to know if you experience fogging, dryness, or fluctuation. Your feedback helps us perfect the design.

Ongoing care & Support

A white bathroom counter with a bottle of saline solution labeled 'EYE', a contact lens case, a small tube, and a white towel, near a window with white blinds.

Vision care doesn’t end after the fitting. We recommend reviews every 6 to 12 months to monitor corneal health and lens condition. We are also here for emergency visits if you lose a lens or experience sudden changes.

Patient Resources

We empower you with knowledge. As part of your journey, you will have access to:

PDF Guides:

Step-by-step insertion & removal instructions, and FAQ guides

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Video Library:

Demonstrations for Scleral, Hybrid, RGP and Ortho-K handling.

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Care Kits:

We advise on the exact solutions and tools you need.

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Understanding the process is the first step to confidence.

Let’s get your assessment booked.


Ready to start?

Arrange an Initial Assessment